Training and Assessment Strategy-FNS51215 Diploma of Insurance Broking TLI Core units SIRRSTR001 Undertake strategic

Core units SIRRSTR001 Undertake strategic planning in retail SIRXCHA002 Lead the change process SIRXMGT003 Provide leadership to others SIRRRTF003 Drive retail profitability Elective units BSBLDR513 Communicate with influence SIRXCEG007 Develop online customer service standards SIRXCEG008 Manage disrespectful

Units of competency SIRXOSM005 Develop a basic website for customer engagement SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM007 Manage risk to organisational reputation in an online setting SIRXOSM003 Use social media and online tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units VU23500 Plan language learning with support Speaking and Listening (1) VU23501 Participate in short simple exchanges Reading and Writing (1) VU23503 Read and write short simple messages and forms Language Skills (2) VU23502 Give and respond to short

install and configure a customer smart technology network ICTTEN415 Install and configure internet protocol TV in a home network * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-FNS51215 Diploma of Insurance Broking TLI Core units SIRRSTR001 Undertake strategicYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.