SCORM Compliant Package-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Graduate Certificate Core units MSMENV272 Participate in

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP200 Achieve work outcomes MSMSUP210 Process and record information MSMWHS200 Work safely Elective units PMAOPS500 Optimise production systems PMAOPS501 Provide operational expertise to a project team MSMWHS503 Maintain WHS management system MSMWHS510 Manage risk MSL954004 Obtain representative samples in accordance with sampling plan MSMENV472 Implement and monitor environmentally sustainable work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

engineering or related environment MSS402051A Apply quality standards MSAENV272B Participate in environmentally sustainable work practices Elective units MEM23004A Apply technical mathematics MEM23063A Select and test mechanical engineering materials MEM23109A Apply engineering mechanic principles MEM24012C Apply metallurgy principles MEM30007A Select common engineering materials MSATCM401A Prepare and examine metallographic samples MSATCM402A Monitor and test sands

Units of competency SIRRFSA001 Handle food safely in a retail environment FBPFST4014 Apply sensory analysis in food and/or beverage production FBPTEC4003 Control food contamination and spoilage FBPCHE4001 Prepare and present cheese * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIICWD539 Prepare traffic management plans and traffic guidance schemes for motorways and freeways * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Graduate Certificate Core units MSMENV272 Participate in* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.