Training and Assessment Strategy-BSBSS00096 Innovation Practice Skill Set SIF Units of competency SITTIND001 Source

Units of competency SITTIND001 Source and use information on the tourism and travel industry SITXCCS006 Provide service to customers SITXCCS002 Provide visitor information SITTTSL001 Operate online information systems SITTTSL004 Provide advice on Australian destinations SITTTSL002 Access and interpret product information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TLID0020 Shift materials safely using manual handling methods TLIF0009 Ensure the safety of transport activities (Chain of Responsibility) Elective units BSBFIN302 Maintain financial records BSBINS302 Organise workplace information BSBINS308 Control records BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBPUR301 Purchase goods and services RIIHAN301E Operate elevating work platform TLIA0004 Complete receival and despatch documentation TLIA0008 Coordinate stocktakes TLIG0002 Lead a work team TLIE2007 Use communications systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBMED301 Interpret and apply medical terminology appropriately BSBMED401 Manage patient recordkeeping system BSBMED303 Maintain patient records BSBMED302 Prepare and process medical accounts BSBMED305 Apply the principles of confidentiality

Units of competency CHCCOM002 Use communication to build relationships CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS017 Provide loss and grief support CHCGRP002 Plan and conduct group activities CHCCCS018 Provide suicide bereavement support * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-BSBSS00096 Innovation Practice Skill Set SIF Units of competency SITTIND001 SourceYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.